Articles

WHY AM I EXPERIENCING HIGH CALL VOLUMES FROM MEDICAL RECORD REQUESTORS?

One of the most common complaints of medical practices is they receive calls all throughout the day from medical record requestors asking for status updates; when will they receive the… Read More

DOES RIGHT TO ACCESS MEAN RIGHT TO AFFIDAVIT?

By now most healthcare professionals have been forced to deal with attorney requestors misusing the HHS/OCR guidance on Right to Access in order to obtain copies of their clients’ medical… Read More

DO I NEED TO ACCEPT ELECTRONIC SIGNATURES FOR RECORDS REQUESTS?

As our world becomes increasing digital, the popularity of electronic signatures has grown substantially.  Although HIPAA does not currently include legislation pertaining to electronic signatures, federal and state law, including… Read More

WHAT ARE CONSIDERATIONS FOR DURABLE MEDICAL EQUIPMENT REQUESTS?

Durable Medical Equipment (DME) requests are used to obtain medical records to illustrate a patient medical necessity for specific equipment to address a health need.  Occasionally, these requests come after… Read More

HOW DO I HANDLE PAYER REVIEWS AND CHART AUDITS?

As the healthcare industry has evolved into a quality-based reimbursement model, it certainly seems like reviews of patient charts are full-steam ahead.  The review process is just one more thing… Read More

HOW SHOULD I HANDLE REQUESTS WHICH INCLUDE PAPER RECORDS?

As electronic health records (EHRs) now dominate the healthcare industry, many are left wondering what to do with their old paper records.  While old paper records are rarely needed for… Read More