Articles

Considerations for Hiring, Training, and Managing Remote ROI Staff

As a direct result of the COVID-19 pandemic, employers have been looking for ways to keep staff safe without compromising productivity. For many, this has meant turning to a remote work model. Even… Read More

What’s Driving Health System Executives to Outsource Their ROI Services?

“I’ve got a health system to run. I don’t have time to review our ROI processes and performance.” In an environment of life and death, where staff and resources can… Read More

Inbound Document Management and the Provider Experience

The provider experience is a crucial component of maintaining high degrees of patient satisfaction, supports positive patient outcomes, and can create a ripple effect across a healthcare organization. Minimizing provider burnout and ensuring a positive… Read More

Release of Information and the Patient Experience

Patient experience is at the center of medical care efforts, and your health information management processes directly impact this experience. Release of information is critical to a patient’s ability to… Read More

Monitoring Reporting Metrics to Maximize Your ROI and HIM Performance

The adage “what gets measured gets managed” rings true in the health information and medical record management industry. Keeping a consistent, close watch on performance metrics will help your HIM… Read More

Onboarding Components for a Successful Release of Information Partnership

When it comes to selecting the right Release of Information partner, there are so many details to consider. Cost, staffing capabilities, customer service, quality assurance, compliance and security are all important pieces to… Read More