What Our Clients are Saying

Our clients describe how our partnership has helped them simplify their often complicated and headache-inducing ROI and Document Filing processes.

It's All on Us

Clients love that we take everything off their plate.

“[ScanSTAT] has a willingness to take on more at any time. ... We’re constantly giving them new things. ... New practices, new providers. I onboarded 40 or so providers last month. And that’s just my market. ... they constantly exceed our expectations of taking care of all the requests [we’re] sending them.”

HIM Director

“Why wait to use them? ... It takes so much work away from our practices, so I don’t even remember what it was like to not have them.”

HIM Director

“[ScanSTAT] takes quite a bit of work off of our practices, having to go into the system and figure out if the records have or haven’t been processed. I’m very pleased with the fact that with ScanSTAT, we have the right balance of people, processes, technology, to meet [our] needs.”

HIM Director

In the words of our internal specialists...

“We want to do all of [the HIM department’s] requests for them. So we want to do the billable, the non-billable. We want to handle patient walk-ins. We want to do continuation of care. We want to handle all of their audits. Anything they want us to handle for them, we want to do it and take it all off of their plate.”

Release of Information Specialist, Texas

“We take messes and we clean them up. We make [the HIM department’s] life easier. We fully think that when you outsource release of information, that means you outsource it. We bring in the team of experts, and we are prepared to handle all of the issues that they have.”

Release of Information Specialist, Florida

“We come in and we just take all of that work off of [the HIM department’s] staff. [We] take it off the director’s plate. If they have any questions or concerns, they just come to us and we take care of the issue for them.”

Release of Information Specialist, Illinois

White-Glove Service

Clients appreciate our responsiveness, personal touch, and proactive guidance.

“I know if I email them, I’m going to get a response. Even from their IT person. I know he’s going to respond to me right away. They’re just good at customer service.”

HIM Manager

“[What I like best about ScanSTAT is] the people. They’re just very easy to work with. ... When you call any of them, whether it’s Jessica, Chad, or Matt. They just take all your concerns seriously. So it really just goes right back to just their level of customer service at the client level. Not just the patient level.”

HIM Director

“Matt, their president actually calls me sometimes. And we had a difficult case that Matt stepped right up and had calls with my in- house legal counsel here to explain things. So they just take that extra step and he was doing that all himself and I was impressed with that.”

HIM Director

“With HIPAA, we’re restricted somewhat in what we can do even whenever we feel like it might be the right thing to do. But [ScanSTAT] approaches each scenario with, ‘How can we be in compliance but still help.’ And I do appreciate that.”

HIM Director

“If I have an issue or something comes my way, I can easily just pick up a phone or send a text message and say, ‘Can you take a look at this or make this a priority,’ and they do it.”

HIM Director

“They work very closely with our business office on requests needed for billing and with our legal risk team for those types of requests and just have fabulous working relationships with everyone.”

HIM Director

In the words of our internal specialists...

“We are in constant contact with our clients. And so we try to make sure that they’re happy with our services. ... If something comes up, we’re the first line to try to correct that and try to make sure that we retain them.”

Release of Information Specialist, Texas

“We’re more personable, whereas other companies, it is the way it is. You really can’t tweak [the offering]. We always try to cater to our clients individually ... we will do whatever we need to do, [like changing] our process to meet their needs to make them happy.”

Release of Information Specialist, Florida

“We care about our clients. We’re not a corporation. We’re not governed by shareholders, [or] ... bankers who own us. We’re an employee-owned company, and our clients are hospitals and clinics. We work for them.”

Release of Information Specialist, Illinois

Putting the Patients First

We never forget that at the other end of each request is a person.

“They’re very customer focused. The nice thing is that they don’t always have to have the money from the patient first. ...So they’ll send the information out and then send it with a bill instead of require that you have to pre-pay. ... That’s been a huge improvement just from patient satisfaction.”

HIM Director

“We’ve seen a tremendous improvement in our customer service as a result of utilizing ScanSTAT ROI for services.”

HIM Director

"With us being with them full service, they even have someone who works our front desk so they greet the general patient population. We have everything from a cancer treatment center to behavioral health center, and these folks handle everyone that comes in with respect and dignity and they approach every situation with customer service in mind."

HIM Director

In the words of our internal specialists...

“[We] pride ourselves in putting our patients first, and really making the connection that each request that we process, it directly affects somebody, whether it be the patient or, if the patient’s deceased, then their family.”

Release of Information Specialist, Georgia

“Our end goal is that ... on the other side of each request, there’s a patient there to connect it to, and ultimately the patient’s needs are met as a result of our meeting the client’s needs.”

Release of Information Specialist, Tennessee

"Every day, one HIM director was getting complaints from patients, [because] people didn’t answer the phones or return phone calls, and since we’ve been here there’s not been one complaint like that."

Release of Information Specialist, Louisiana

Terrific TAT

Our turnaround time is fast – and it hasn’t gone unnoticed.

"We had a backlog when we handed it over to [ScanSTAT] ... and they caught it up right away. And we’ve been in a steady state since."

HIM Director

"I have never experienced release of information go [more smoothly] than what it has with ScanSTAT. Their turnaround time is very timely. They’re on top of things. Before we switched to ScanSTAT, I fielded probably four to five complaint calls every day about turnaround time. And now it’s rare that I have to field a complaint call."

HIM Director

"Because they’re hiring the right people and because of the technology they have, they’re able to easily manage the front-end process of release of information, meaning getting those requests out timely. ... They’re able to handle the invoicing and collecting of the billable requests to make sure that we’re meeting the state requirements on turnaround times."

HIM Director

“Now we’re not getting the calls that we were getting previously from: families and then insurance companies, attorneys, et cetera. We’re not missing those deadlines.”

HIM Manager

In the words of our internal specialists...

“I would say probably 90 to 95 percent of my clients [hit the turnaround goal of 2-3 business days].”

Release of Information Specialist, Virginia

"In a lot of situations, we will walk in, and they may be three months behind on release of information. Then very quickly, within weeks, we totally catch up on their backlog, and we are doing great turnaround times for them."

Release of Information Specialist, Missouri

"Our standard goals are same day turnaround for continuing care and patient requests and 3-day turnaround times for commercial requestors, and we consistently meet or exceed these goals."

Matt Rohs, President

Up, Up, and Away

We make implementation faster and easier, so clients see results sooner.

“[The transition] was ridiculously easy. I did not expect that. Normally when you changed vendors for pretty much anything, it is just torture for a few months. They actually came in and within a couple of weeks things were rocking and rolling pretty smoothly.”

HIM Director

“[Implementation] was very easy. ... we did [our ROI person’s] training over the phone with her. ... told her what screens to go to, walked her through it, and we did about a three-hour conference call with her. And it was very easy.”

HIM Director

“Those [first] couple of weeks were not nearly as painful as I had expected. They came in, they were very knowledgeable. First thing that they did was start grabbing the pending requests that have not yet been processed and put those in order by priority and worked those out very, very rapidly.”

HIM Manager

In the words of our internal specialists...

“We’re usually able to get sites started within a week to two weeks of our kick-off call.”

Release of Information Specialist, Kansas

“We’re not requiring a lot of IT help. We’re not doing integrations or interfaces. We need very little IT support, and usually when IT hears that, they’re perfectly amenable to making the HIM director’s life easier if it doesn’t cost them a whole lot.”

Release of Information Specialist, Iowa

Technology

Our reporting system introduces a whole new level of visibility for clients.

“I picked ScanSTAT because of their platform, of where we enter the data, and how we’d have access to that, and they just had really good technology at that time.”

HIM Director

“The transparency [of reporting is great]. ... Two months later if somebody called and asked about [a] request, we could pull it up.”

HIM Director

“[ScanSTAT] would also archive [requests], so ... if you got an attorney request today for patient, Joe Jones, and then a month later you get the opposing attorney requesting the same records, you could make sure that you were releasing the exact same records. That was the biggest thing for us, that they kept what they released, so that you could go back and review it.”

HIM Manager

"Because they’re hiring the right people and because of the technology they have, they’re able to easily manage the front-end process of release of information, meaning getting those requests out timely. ... They’re able to handle the invoicing and collecting of the billable requests to make sure that we’re meeting the state requirements on turnaround times."

HIM Director

In the words of our internal specialists...

“How we differentiate ourselves is ... we do 100% QA of every request before it’s disclosed.”

Release of Information Specialist, Illinois

“I think our QA department ... sets us apart from all the other companies. ... We QA [clients’] requests at our corporate office before they’re sent out. I don’t know of another company that does that.”

Release of Information Specialist, Georgia

“We have a pretty robust QA process, whereas some of our competitors don’t. Everything... [goes] through a QA process instead of a certain percentage. Some of our competitors only QA 10%, or 25%, of everything that comes through their system. We do 100% of things that are either going to be mailed out or faxed outside of the facility level.”

Release of Information Specialist, Arkansas

Contact Us Today

Make your ROI partnership uncomplicated.

Increase your staff's efficiency, empower your facility with the most cost-effective and secure ROI processes and rest assured your patients are well-cared for.