Telluride Regional Medical Center

BREAK THE CHAINS OF PRIOR AUTHORIZATION

The AMA survey validated what we’ve heard from clients for years: healthcare professionals are strained by this process, and Telluride Regional Medical Center was no exception.

For too long, their prior authorization responsibility was spread across the organization—operations managers, medical assistants and physicians alike handled PAs. It made for a disjointed and disorganized system that hurt the entire organization. They attempted to centralize the process by entrusting it to several tenured employees. When many of them left, Telluride had a serious problem.

THE PROBLEM AT TELLURIDE REGIONAL MEDICAL CENTER REFLECTS A NATIONAL PROBLEM.

The National Attitude Toward Prior Authorization, According to AMA:

  • 86% of physicians are overburdened by PAs
  • 91% of care professionals report that PAs lead to care delays, which adversely impacts patient care

Download this case study to read how ScanSTAT:

  • Took on this process—from beginning to end, including follow-ups
  • Provided training to centralize and streamline the process
  • Freed up Telluride’s internal resources to focus on core processes, like RCM
  • Offers on-going support for nuanced payer requests

“ScanSTAT solved the problem for us.”
– Pam, Billing Manager of over 30 years

What Others Are Saying

“We were pleasantly surprised that ScanSTAT was a whole different animal from any other vendor we had used. Would I recommend ScanSTAT? Absolutely yes.”

– Sheila S., Director of Medical Records

“ScanSTAT’s communication makes them an excellent partner. I can rest assured knowing that if there are any errors, ScanSTAT will quickly communicate them, identify a resolution, and provide a final report. That transparency is key for us.”

– Carlos O., Vice President of Operations

“During our 10 years, we have had nothing but great service, support and continuing education from ScanSTAT. I am always so impressed by the communication we receive from ScanSTAT keeping us updated about the latest changes expected by the government and insurance industry.”

– Debi M., HIM Manager